Shipping & Fulfillment Policy

Last updated: September 6, 2026

Who Fulfills Your Order

Lofty Enterprises is the seller responsible for your purchase and customer support. We use CJDropshipping and may use other third-party fulfillment providers to store, pack, and ship products on our behalf. Please contact Lofty Enterprises—not the fulfillment provider—if you need help with an order.

Shipping Origin

A product may ship from a U.S. warehouse or another country, depending on the product, variant, available inventory, and destination. Contact us before ordering if you need the current expected country or region of origin for a specific item.

Items in the same order may ship from different locations and arrive in separate packages. When this happens, you may receive more than one tracking number.

Processing and Delivery Estimates

Processing time is the time required to prepare an order before the carrier accepts it. Transit time begins after carrier acceptance.

We display a processing estimate of 1–3 business days and a transit estimate of 4–15 business days only for products and destinations where those ranges have been verified. For those products, total estimated delivery is the processing time plus the transit time.

Any origin and timing shown on a product page apply to that item. Weekends, holidays, customs processing, weather, carrier disruptions, and peak-volume periods may affect delivery.

Shipping Charges

The product page and checkout will state whether shipping is free or whether a shipping charge applies. Any available shipping charge will be shown before you submit the order.

Tracking

When tracking is available, it will be sent to the email address supplied at checkout. Please allow up to 72 hours after shipment for the carrier’s tracking page to update.

International Orders

Available destinations vary by product. International customers are responsible for customs duties, import taxes, or fees imposed by their country unless checkout expressly states that those charges are included.

Address Changes

Please verify your address before submitting an order. Contact us immediately if it is incorrect. We cannot guarantee an address change after fulfillment has begun.

Delays and Inability to Ship

If we learn that an order cannot ship within the time advertised for that product, we will contact you with an updated estimate and provide any cancellation or refund option required by applicable law.

Lost, Damaged, or Incorrect Shipments

If tracking has not updated for several days, or the package arrives damaged or contains the wrong item, email us with your order number and any relevant photographs. We will investigate with the fulfillment provider or carrier and explain the available remedy.