At Lofty Enterprises, we value our customers and strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

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Returns

We accept return requests within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition as received

• The item must be in its original packaging

• Proof of purchase (order number) is required

To initiate a return, please contact us within 14 days of receiving your order at loftyak@gmail.com. Our support team will provide return instructions after reviewing your request.

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Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to the original payment method

• Processing time may vary depending on your payment provider

Please note:

• Original shipping charges are non-refundable

• Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at loftyak@gmail.com with clear photos and your order number. We will resolve the issue as quickly as possible.

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Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These exclusions, if applicable, will be clearly mentioned on the product page.

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Late or Missing Refunds

If you haven’t received a refund after approval:

• Check your bank or payment provider

• Contact your credit card company

• If the issue persists, email us at loftyak@gmail.com

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Contact Information

For any questions regarding returns or refunds, please contact us:

Store Name: Lofty Enterprises
Email: loftyak@gmail.com