Return & Refund Policy

Last updated: September 6, 2026

This policy applies to purchases made directly from the Lofty Enterprises online store.

14-Day Return Window

You may request a return for an eligible item within 14 calendar days after carrier tracking shows that the item was delivered. Returns are available for both product problems and a change of mind, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must be:

Unused and in the condition in which it was received;
Complete with its original packaging, accessories, manuals, and included parts; and
Accompanied by the order number or other proof of purchase.

An item damaged through misuse, alteration, improper installation, or failure to follow its instructions may not qualify. Any product-specific exception will be clearly disclosed on that product page before purchase.

How to Request a Return

Email lofty.enterprises.shopify@gmail.com within 14 days of delivery.
Include the order number, the item being returned, and the reason for the request. Include clear photographs if the item is damaged, defective, or incorrect.
Wait for return authorization and the designated return address.
Send the item by mail using the instructions provided.

Do not send a return to the address printed on the original package or directly to CJDropshipping unless Lofty Enterprises specifically instructs you to do so. Fulfillment and return locations may differ.

Return Shipping Costs

Change of mind or ordering error: The customer is responsible for tracked return shipping. Any original expedited shipping charge is non-refundable.
Damaged, defective, or incorrect item: Lofty Enterprises will provide a prepaid return method when a return is required, or offer another appropriate remedy at no additional cost.

We do not charge a restocking fee for an eligible return.

Damaged, Defective, or Incorrect Items

Contact us within 14 days of delivery with the order number and clear photographs. Depending on the circumstances and available inventory, we may offer a replacement, refund, or another appropriate resolution.

Refund Timing

We will notify you after the returned item is received and reviewed. If approved, the refund will be issued to the original payment method within 10 business days after tracking shows delivery to the designated return address.

Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since we confirmed approval, please email us.

Exchanges

We do not process direct exchanges. To obtain a different item or variant, return the eligible original item and place a new order.

Cancellations

Email us as soon as possible to request cancellation. We cannot guarantee cancellation after an order enters processing or ships. If an order is successfully canceled after payment, the refund will be issued to the original payment method.